Info / Support
Why YOU.DJ?

We believe that everyone is able to DJ and have tons of fun doing it !
That's why we worked super hard to build the ultimate online DJ mixer for you.
We designed it all to be super fun and easy-to-use, be prepared to waste lot of time* ;)
It is also very powerful, you got all tools you need to mix music and videos online!
Hoping you will love it :)

* We aren't responsible for your time wasted especially if it causes : being fired from your job, getting bad marks on exams, your mother to freak out, your hamster to die because you forgot to feed him, your girlfriend or boyfriend to break up with you, or any problems that could potentially ruin your life ;)

How to mix

What you got is a traditional DJ setup : 2 turntables and a mixer.
Your mission is to play simultaneously two songs on each turntable and to use the mixer to mix them together.
To spice up your mix, you can use effects such as the loops, the fx pads, the eq, the sampler, the hotcues, the backspin, the scratch...
To make it easy, the beats are automatically in sync and you can also change the speed of the music by clicking on the bpm value on top of the mixer.
You can access to all the music and videos on the bottom side. The menu on the left side, allows you to search and to navigate into the music library.
Also you can display awesome videos in the background by pressing these buttons on the mixer.
To finish, you can record your mix and share it with your friends by clicking on the record button (above the mixer).




Technology

Most of the music is coming from SoundCloud, the best online music website in the world! We warmly thank them to be that awesome :)
Because there isn't any better place for music than YouTube, you can also search and play videos from the YouTube catalog.
The amazing online DJ mixer technology is made in collaboration with our friends from iWebDJ.
To finish, the site is using the most advanced web technologies (HTML5) and is made with love :)
Note : for the best mix experience and stable audio, use Google Chrome.



About YouDJ

Hello guys, I am Erik the programmer of YouDJ! All started in 2007, when I had the dream of building the most fun and easy DJ software ever... so easy that my girlfriend or even my mother can mix! I have a huge passion for electronic music and internet technologies, so in my free time I started to program YouDJ. At one point I was crazy enough to leave my day job and it took me more than 10 years of work to build what you see today, I hope you will like it :)
The website is mostly free and with no ad (!), which is pretty rare on the internet, but again YouDJ is made per passion, I think it is easy to see :)
But since it takes a lot of time to build a website as complex as YouDJ, we do sell a few things on the site but you don't have to buy them if you don't need.
Your money allows us to continue working fulltime on YouDJ (= not having another job) and therefore to develop new stuff !
We have many great ideas and you might see new stuff coming in the future! :))
If you love YouDJ, you can share it with your friends on facebook, or write a nice comment here, this helps us a lot :)
Also here are all our social links :  
Again, BIG THANKS TO ALL OF YOU for loving the site, it means a lot to us because I am working on it so much!
PS : Some years ago, a good friend of mine who was a cinema students made this amazing promotion video of YouDJ!
We really want to share it with you, so you can get a bit of the YouDJ vibe. Enjoy the music and have fun !! :)


PS2 : A big thanks to our pro music curator and producer DJ Thomas Curtis aka Advection > listen to his music and follow him



YouDJ mobile app NEW
Do you know that we just have made a mobile version of YouDJ? It took us a while to build but it is finally here!
The app is a bit simplified since the mobile screen is smaller than a computer but it is still very cool !
If you like YouDJ, please leave a great comment on the Google/Apple store, it help us a lot :)


MIX.DJ (our second website)

We also made MIX.DJ which is an amazing catalog of DJ mixes and videos sorted by genre (edm, house, trance, hiphop...)
Once you have recorded your mixes on YOU.DJ, they are automatically posted on this mixes sharing plateform and everybody can listen to your mixes!
We mainly made this website to allow you guys to share your mixes and listen to the mixes from the other DJs.
If you want to listen to hours of good music, go straight to MIX.DJ and enjoy, it is all free, no BS :)



Contact / Support

You have a problem or a question? first if you need a quick answer please take a look at the common problems (FAQ).
Surprisingly, 80% of the questions we receive by email are actually answered just below (common problems section).
Then, you can of course write us, we used to take between 12 and 48 hours to reply, here is the contact form!

Select your problem :


Your email :
Type your email here. We will reply to this email, so be sure it is the correct one :)


Your message :
If you have a problem, try to be as clear as possible and give us details. The message must be in english.
Send your message


Common problems and how to fix them (FAQ)

> the website doesn't load
- clear your browser cache and reload the page
- be sure to use Google Chrome and not Firefox or Safari
- check if your wifi connection is ok
- try to disable your antivirus

> YouDJ is slow on my computer / I hear audio glitches
- restart your browser, open only the YouDJ website
- check if your laptop is not too hot (fan spinning constantly)
- check if your laptop is not on battery and not in "power saving" mode (see here)
- increase the audio latency to "high" in the YouDJ settings!
- clean your pc and make sure not too much programs run in the background
- try to disable your antivirus because it can be busy scanning
- use the YouDJ Desktop app, it runs in a much higher priority mode
- ask santa claus to bring you a new computer ;)

> I have upgraded by account to DJ level X but it doesn't work
Very important : be sure to be logged in with the right YouDJ account! Indeed you have to login so the system can know what you paid for.
If you didn't have an account when you paid, login with your email and the password '123456' (you can change the password afterwards).

> I already paid for ... but it asks me to pay again
Be sure to be logged in with the right YouDJ account, your DJ level never expire! Indeed you have to login with the correct account so the system can know what you already paid for. Be careful if you created multiple accounts (intentionally or by mistake), each account is independant.
The payment system is entirely automated and if the payment really worked (= your bank accepted it), your account has been updated, 100% guaranteed!

> I already paid for ... but it asks me to use the desktop app
Some features require to use the desktop app. Download and install it. The desktop app and the website are two different things!

> Where can I download YouDJ desktop?
The download links are displayed after you pay + sent by email + accessible in the YouDJ settings

> Is the payment safe?
All the payments are processed by PayPal or Stripe and not by YouDJ. We never see your credit card details, we only receive "confirmation of payments". Therefore we can not charge you without your consent. Be sure that Paypal and Stripe have very strict rules for internet payments.

> Is the price one-time payment or monthly subscription?
All price are one-time payment, we don't do monthly subscription.

> Do you have a your refund policy?
Yes sure! Our refund policy is pretty standard in the software industry, go to refund section.

> I can't hear anything
YouDJ uses the default soundcard of your computer, so if you have a USB soundcard (like a MIDI controller), be sure to enable the correct soundcard.

> I can only hear the music on the right speaker
You have probably selected the mono headphones mode in the settings. This mode requires a DJ splitter cable to work properly.

> I have problem with the headphone preview
YouDJ uses the default soundcard of your computer, so be sure the soundcard you want (MIDI controller) is set as default in Windows / MacOS.
On MacOS, go to Applications > Utilities > Audio MIDI Setup > Set your soundcard as default > Configure speakers (bottom-right), select "Quadraphonic"

> YouDJ can not find the BPM of some of my songs (BPM is '---')
By default, YouDJ will autosync your songs and therefore your songs must have a stable tempo (BPM). This is always the case with modern music which has been recorded in a studio. However, sometimes no stable tempo will be found for songs played live (rock) and songs which are altered or already mixed.

> I have the MIDI controller XXXXXXX, is it compatible with YouDJ?
YouDJ is compatible with all MIDI controllers, MIDI is an industry standard. We provide MIDI mappings for 90% MIDI controllers in the market : see the list of included mappings. If your controller is not in the list, it still works with YouDJ but you will have to use the MIDI editor to map it yourself.

> YouDJ doesn't see my MIDI controller
Be sure that Windows / MacOS detects it and no other software is using it.

> Some controls of my MIDI controller are not right
Almost all YouDJ features can be mapped on your MIDI controller. We do provide default MIDI mappings which are made by the community. We can not guarantee that they are all perfect because we don't own all controllers. However, you can configure pretty much what you want in the MIDI mapping editor.

> I sent an email but no one replied
We do reply to all emails, but it can take us a few days to reply. Be sure to check if our reply is not in the spam folder please.

> I forgot my password and reset doesn't work
When you reset your password, our system send you an email with the reset instructions. But be aware that most spam filters will block such automated email from an unknown email address. So be sure to check in your spam folder please, the email is always sent by our system.

> Is YouDJ translated into other languages?
Yes! The site is accessible in : English, German, Spanish, Portugese, Dutch, Swedish, Italian, Russian, Polish, Romanian and Greek.

Your question is not in that list? contact us here


Refund policy

Our refund policy is standard in the software industry : we will refund you if you didn't get what you paid for AND if the problem is mainly our fault.
To request a refund, please send an email to refund@you.dj with the following info :
- payment to be refund (date, amount, payment email)
- a picture or a small video to show the problem (made with your phone > you can send it with wetransfer)
- info about your computer (operating system? ram? model?)
Refund requests will be examined by the YouDJ programmer and since he is busy building the app, the refund can take up to one week.
Please be sure to send a picture or a video of the problem, it is not because we don't believe you but we need them to fix all issues in YouDJ.
Also refunds can cost us up to 5$, so we are pretty strict on our policy and we won't refund if : you refund request is not fully documented, if you changed your mind after a while, if you were expecting a feature which is not listed on the site, if you bought YouDJ just for one party and you don't need anymore, if your son/daughter used your credit card without your consent, if you completed the whole purchase process "accidentally", if you made duplicated purchases (PayPal and Stripe only charges one time, we can't charge you automatically, we only receive confirmations of payment, not your credit card details!), if your MIDI controller is not perfectly mapped (please accept that our mappings are made by the community not by us, we don't own the 120+ controllers to check all of them, use the MIDI editor to perfect the mapping), if you expect a MIDI feature which are not listed in the YouDJ MIDI command list (in the YouDJ settings)...
Be sure that we do our best to make the best DJ software but a problem is always possible because all computers are different, sorry in advance :)
Terms of Use and Privacy Policy
We are super happy that you love mixing music on YouDJ! As we said ealier, YouDJ is made by passionate people, not an evil company :). In this section we are giving details about how we’re using information and what you can do and not do with YouDJ. Don't worry there is nothing to worry about it, all are pretty standard stuff but we legally need to write them and we also want to be fully transparent.
What are the terms of use of YouDJ :
YouDJ is a multi-platform DJ mixer. There is no restriction of use on YouDJ, you can use it as much as you want. However you must not copy YouDJ without authorization or attempt to modify/hack/crack the YouDJ apps or websites even if you paid for a license. Just be honest and use common sense.
What are the terms of use of SoundCloud :
SoundCloud kindly allows YouDJ to have access to their services since 2012, a big thanks to them! We have no control on it and we can't be responsible for any changes on the SoundCloud side. By using YouDJ, you must agree and respect the SoundCloud terms of use, privacy policy and copyright policy.
What are the terms of use of YouTube :
YouTube kindly allows YouDJ to have access to their services via the YouTube API since 2015, a big thanks to them! We have no control on it and we can't be responsible for any YouTube changes. By using YouDJ, you must agree and respect the YouTube terms of use and privacy policy and copyright policy. Because there is no YouTube login on YouDJ, we don't have access to any YouTube user information. We don't collect any data about your use of YouTube on YouDJ.
What about music copyright :
YouDJ doesn't host any music! The music copyright terms are entirely defined by the music artists/labels/owners. Buying a YouDJ license obviously don't give you any right on the music content. So if you have specific authorization needs, be sure to contact the music artists or labels directly.
What information we collect :
- If you are not a registered user, we don't record any information about you.
- If you are registered, the only personal data we record on our servers are : your email or your Facebook ID number or Google ID number (depends how you login) and your full name. Important, we do NOT have access to your Facebook or Google account, profile or password !
- To keep you logged in at each visit, we use the tools provided by Facebook and Google, and a login cookie if you are logged in with your email.
- Pretty basic also, we are using Statcounter, a popular tool to monitor how many people go on the site every day.
- To finish, just to let you know that we don't record any activity you do on the site, so you can go crazy on YouDJ, no one will know :)
What we do with information :
Your personal info are only used when you login. Also, very important to know, we do NOT give your info to anyone else and we never will ! We don't send any data to Google, YouTube, SoundCloud, facebook...
What about payments safety :
All the payments are processed by PayPal or Stripe and not by YouDJ. We never see your credit card details, we only receive "confirmation of payments". Therefore we can NOT charge you without your consent. Be sure that Paypal and Stripe have very strict rules for internet payments.
What about ad trackers :
As you can see we don't have any ad on the website because we made the website by passion and we hate ads as much as you do. Therefore there is absolutely no ad tracker on the site! That's being said, the YouTube player is still hosted on the YouTube site so you can see ads inside their videos.
What about data encryption :
As you can see, the website only uses HTTPS and therefore all communications are encrypted. This means no one can intercept the data, even on public wifi.
Also, if you have set a password on YouDJ (email login), your password is encrypted on our servers, so even us can not see it!

If you have any questions which are not here, contact us here