Help / Info / FAQ
Why YOU.DJ?

We believe that everyone is able to DJ and have tons of fun doing it !
That's why we worked super hard to build the ultimate online DJ mixer for you.
We designed it all to be super fun and easy-to-use, be prepared to waste lot of time* ;)
It is also very powerful, you got all tools you need to mix music and videos online!
Hoping you will love it :)

* We aren't responsible for your time wasted especially if it causes : being fired from your job, getting bad marks on exams, your mother to freak out, your hamster to die because you forgot to feed him, your girlfriend or boyfriend to break up with you, or any problems that could potentially ruin your life ;)

How to mix

What you got is a traditional DJ setup : 2 turntables and a mixer.
Your mission is to play simultaneously two songs on each turntable and to use the mixer to mix them together.
To spice up your mix, you can use effects such as the loops, the fx pads, the eq, the sampler, the hotcues, the backspin, the scratch...
To make it easy, the beats are automatically in sync and you can also change the speed of the music by clicking on the bpm value on top of the mixer.
You can access to all the music and videos on the bottom side. The menu on the left side, allows you to search and to navigate into the music library.
Also you can display awesome videos in the background by pressing these buttons on the mixer.
To finish, you can record your mix and share it with your friends by clicking on the record button (above the mixer).




Technology

Most of the music is coming from SoundCloud, the best online music website in the world! We warmly thank them to be that awesome :)
Because there isn't any good party without Youtube, you can also access to all the Youtube catalog for both the music and the videos.
The amazing online DJ mixer technology is made in collaboration with our friends from iWebDJ.
To finish, the site is using the most advanced web technologies (HTML5) and is made with love :)
Note : for the best mix experience and stable audio, use Google Chrome.



About us

We are a group of cool guys with the aim of building the easiest and funniest DJ app ever!
We are huge fan of electronic music, video games and internet technologies :)
We are definitely not an evil company, and believe it or not, our main motivation is by far the passion of music and DJing.
The website and technologies as you can see today took around 10 years to build !!
The website is mostly free and free from ads, which is pretty rare on the internet, but again YouDJ is made per passion, I think it is easy to see :)
But since it takes a lot of time to build a website as complex as YouDJ, we do sell a few things on the site but you don't have to buy them if you don't need.
Your money allows us to continue working fulltime on YouDJ (= not having another job) and therefore to develop new stuff !
We have many great ideas and you might see new stuff coming in the future! :))
If you love YouDJ, you can share it with your friends on facebook, or write a nice comment here, this helps us a lot :)
Also here are all our social links :  
Again, BIG THANKS TO ALL OF YOU for loving the site, it means a lot to us because we are working on it so much!
PS : Some years ago, a group of talented cinema students made this amazing video at a beach party!
We really want to share it with you, so you can get a bit of the YouDJ vibe. Enjoy the music and have fun !! :)


PS2 : A big thanks to our pro music curator and producer DJ Thomas Curtis aka Advection > listen to his music and follow him



YouDJ mobile app NEW
Do you know that we just have made a mobile version of YouDJ? It took us a while to build but it is finally here!
The app is a bit simplified since the mobile screen is smaller than a computer but it is still very cool !
If you like YouDJ, please leave a great comment on the Google/Apple store, it help us a lot :)


YouDJ chrome extension

If you are using Google Chrome, you can even install our free chrome extension !
If you like it, don't hesitate to let a nice comment on Chrome :)




MIDI controllers


A MIDI controller is a USB device which allows to control the YOU.DJ software and website.
Instead of using your mouse / trackpad, a MIDI controller provides real buttons, knobs, faders... It is the ultimate way to use YouDJ :)
In shops, you can find many kinds of MIDI controllers, for beginners to pro DJs.
If you need more info, or even if you want to buy a MIDI controller, check out our page dedicated to MIDI.


MIX.DJ (our second website)

We also made MIX.DJ which is an amazing catalog of DJ mixes and videos sorted by genre (edm, house, trance, hiphop...)
Once you have recorded your mixes on YOU.DJ, they are automatically posted on this mixes sharing plateform and everybody can listen to your mixes!
We mainly made this website to allow you guys to share your mixes and listen to the mixes from the other DJs.
If you want to listen to hours of good music, go straight to MIX.DJ and enjoy, it is all free, no BS :)



Contact / Support

You have a problem or a question? first if you need a quick answer please take a look at the common problems (FAQ).
Surprisingly, 80% of the questions we receive by email are actually answered just below (common problems section).
Then, you can of course write us, we used to take between 12 and 48 hours to reply, here is the contact form!

Select your problem :


Your email :
Type your email here. We will reply to this email, so be sure it is the correct one :)


Your message :
If you have a problem, try to be as clear as possible and give us details. The message must be in english.
Send your message


Common problems and how to fix them (FAQ)

> the website doesn't load
- clear your browser cache and reload the page
- be sure to use Google Chrome and not Firefox or Safari
- check if your wifi connection is ok
- try to disable your antivirus

> YouDJ is slow on my computer / I hear audio glitches
- restart your browser, open only the YouDJ website
- check if your laptop is not too hot (fan spinning constantly)
- check if your laptop is not on battery and not in "power saving" mode (see here)
- increase the audio latency to "high" in the YouDJ settings!
- clean your pc and make sure not too much programs run in the background
- try to disable your antivirus because it can be busy scanning
- use the YouDJ Desktop app, it runs in a much higher priority mode
- ask santa claus to bring you a new computer ;)

> I have upgraded by account to DJ level X but it doesn't work
Very important : be sure to be logged in with the right YouDJ account! Indeed you have to login so the system can know what you paid for.
If you didn't have an account when you paid, login with your email and the password '123456' (you can change the password afterwards).

> I already paid for ... but it asks me to pay again
Be sure to be logged in with the right YouDJ account! Indeed you have to login so the system can know what you already paid for.
The payment system is entirely automated and if the payment worked, your account has been updated, 100% guaranteed!

> I already paid for ... but it asks me to use the desktop app
Some features require to use the desktop app. Download and install it. The desktop app and the website are two different things!

> Where can I download YouDJ desktop?
The download links are displayed after you pay + sent by email + accessible in the YouDJ settings

> Is the payment safe?
All the payments are processed by PayPal or Stripe and not by YouDJ. We never see your credit card details, we only receive "confirmation of payments". Therefore we can not charge you without your consent. Be sure that Paypal and Stripe have very strict rules for internet payments.

> Is the price one-time payment or monthly subscription?
All price are one-time payment, we don't do monthly subscription.

> I want a REFUND
Our refund policy is pretty standard in the software industry : we will refund you if you didn't get what you paid for AND if the problem is mainly our fault.
To request a refund, please send an email to refund@you.dj with the following info :
- payment to be refund (date, amount, payment email)
- a small video to show the problem (made with your phone)
- info about your computer (operating system? ram? model?)
Note : we don't refund if you changed your mind, if we were expecting a feature which is not advertised on the site, if you bought YouDJ just for one party and you don't need anymore, if your son uses your credit card without your consent, if you completed the whole purchase process "accidentally"...
Be sure that we do our best to make the best DJ software but a problem is always possible because all computers are different, sorry in advance :)

> I can't hear anything
YouDJ uses the default soundcard of your computer, so if you have a USB soundcard (like a MIDI controller), be sure to enable the correct soundcard.

> I can only hear the music on the right speaker
You have probably selected the mono headphones mode in the settings. This mode requires a DJ splitter cable to work properly.

> I have problem with the headphone preview
YouDJ uses the default soundcard of your computer, so be sure the soundcard you want (MIDI controller) is set as default in Windows / MacOS.
On MacOS, go to Applications > Utilities > Audio MIDI Setup > Set your soundcard as default > Configure speakers (bottom-right), select "Quadraphonic"

> I have the MIDI controller XXXXXXX, is it compatible with YouDJ?
YouDJ is compatible with all MIDI controllers, MIDI is an industry standard. See the list of controllers

> YouDJ doesn't see my MIDI controller
Be sure that Windows / MacOS detects it and no other software is using it.

> Some controls of my MIDI controller are not right
Almost all YouDJ features can be mapped on your MIDI controller. We do provide default MIDI mappings which are made by the community. We can not guarantee that they are all perfect because we don't own all controllers. However, you can configure pretty much what you want in the MIDI mapping editor.

> I sent an email but no one replied
We do reply to all emails, but it can take us a few days to reply. Be sure to check if our reply is not in the spam folder please.

> I forgot my password and reset doesn't work
When you reset your password, our system send you an email with the reset instructions. But be aware that most spam filters will block such automated email from an unknown email address. So be sure to check in your spam folder please, the email is always sent by our system.

> Is YouDJ translated into other languages?
Yes! The site is accessible in : English, German, Spanish, Portugese, Dutch, Swedish, Italian, Russian, Polish, Romanian and Greek.

Your question is not in that list? contact us here


User data and privacy policy

We are super happy that you love mixing music on YouDJ! As we said ealier, we are a group of cool guys, not an evil company :). In this section we are given details about how we’re using information. Don't worry there is nothing to worry about it, all are pretty standard stuff but we want to be transparent on this.
What information we collect :
- If you are not a registered user, we don't record any information about you.
- If you are registered, we are recording some information when you sign in. We don't need to know where you are from, what primary schools you went to, or where do you buy your beer :). The only personal data we record on our servers are : your email or your Facebook ID number or Google ID number (depends how you login) and your full name. Important, we do NOT have access to your Facebook or Google account, profile or password !
- To keep you logged in at each visit. We use the tools provided by Facebook and Google, and a login cookie if you are logged in with your email.
- Pretty basic also, we are using Statcounter, a popular tool to monitor how much people goes on the site every day.
- As you can see we don't have any ads on the website (we hate them as much as you do), so there is absolutely no ad tracker on the site!
- To finish, just to let you know that we don't record any activity you do on the site, so you can go crazy on YouDJ, no one will know :)
What do we do with information :
Your personal info are only used when you login. Also, very important to know, we do NOT give your info to anyone else and we never will !
What about payments safety :
All the payments are processed by PayPal or Stripe and not by YouDJ. We never see your credit card details, we only receive "confirmation of payments". Therefore we can not charge you without your consent. Be sure that Paypal and Stripe have very strict rules for internet payments.
What about data encryption :
As you can see, the website only uses HTTPS and therefore all communications are encrypted. This means no one can intercept the data, even on public wifi.
Also, if you have set a password on YouDJ (email login), your password is encrypted on our servers, so even us can not see it!
If you forgot it, we can't give it to you, you have to define a new one with the password reset tool.